1. GENERAL INFORMATION
i. When placing an order, you agree that all information given is accurate. The person registering the account will be the “patient” and the only person who is entitled to use our service. You cannot register an account on behalf of another person.
ii. These services are offered and provided by vdoc London Region Ltd, a company registered at 10 Norwich St, London, UK, EC4A 1BD with company number 09869738 and not by Parliament Hill or any of its staff, employees, affiliates or subsidiaries. The GP consultation service advertised does not form part of related services offered by Parliament Hill. Parliament Hill has no liability whatsoever in respect of these services (whether under contract, tort or general consumer law) and offers no reference, endorsement, warranty or guarantee in respect of the same.
iii. You cannot let any other person use your account to access these services.
iv. You must be over 18 years old to use this service.
v. All prices listed are in UK sterling and correct at the time of entering the information, however, we reserve the right to change prices of any item at any time.

2. SERVICE
i. We provide a remote medical concierge service and we shall make all reasonable efforts to provide this service using reasonable care and skill.
ii. You will be able to consult a vdoc Doctor on a private basis by means of an online video-link or by telephone. That consultation may lead to one or more of the following:
a) medical advice regarding the condition(s) or issue(s) you present;
b) a private prescription for medication which is transmitted to a pharmacy of your choice for fulfilment;
c) a referral to a relevant consultant for further diagnosis and investigatory procedures; and
d) ultimately a referral to a consultant for a medical procedure, should investigatory procedures show such action to be necessary.

3. PAYMENT
Payment can be made using a secure facility provided by vdoc.

4. ORDER CONFIRMATION
i. After you have placed an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, availability of doctors and we will confirm such acceptance to you by sending you an e-mail.
ii. The contract between us will only be formed when we send you activation of service confirmation.

5. AGE RESTRICTION
You must be eighteen years old, or older to use this service.

6. YOUR RIGHTS AS CONSUMER
i. You may cancel your subscription at any time within 10 working days from the date you signed up provided you have not used the service. If you cancel your subscription, you will receive a full refund of the price paid in accordance with our refunds policy.
ii. To cancel a subscription, you must inform us in writing by email or post.
iii. Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer.

7. REFUND POLICY. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation.
ii. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

8. EVENTS OUTSIDE OUR CONTROL
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.

9. APPLICABLE LAW
These terms of sale and the supply of the goods will be subject to English Law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

10. PRIVACY POLICY
i. We collect personal information about you when you provide it through our website or App. The information is encrypted and any information we store is held on secure servers.
ii. Unless we are required to do so by law or by a regulatory body, we only disclose your information to a third party when we need to do so to provide a service that you have requested. For example, we will send your prescription information to a pharmacy if you request it. If you allow it, we also provide consultation reports back to your GP. We never use, disclose or sell your personal data for marketing purposes.